Thank you for choosing our AI-powered image editing platform. We want to ensure your satisfaction with our service. This Refund Policy outlines our guidelines regarding refunds for unused credits.
Credit-Based System
Our service operates on a credit-based system where:
- 1 credit = 1 AI image editing operation
- Credits are purchased in packages
- Free credits are provided upon signup for testing purposes
No Refund Policy
All purchases are final and non-refundable.
Credits are digital goods that are delivered instantly upon purchase. Once credits are added to your account, they cannot be returned, exchanged, or refunded.
Free Credits
We provide free credits upon signup so users can test the service before making a purchase. By purchasing credits, you acknowledge that you have tested the service and are satisfied with its functionality.
Exceptions
While all sales are final, we may review requests in limited circumstances, including:
- Duplicate or accidental charges
- Technical errors that prevent credit delivery
- Billing issues caused by our system
Abuse & Policy Violations
Users who violate our Terms of Service or attempt to generate prohibited content (including NSFW or restricted material) may have their accounts suspended or terminated and will not be eligible for refunds under any circumstances.
Contact Us
If you have any questions regarding our refund policy, feel free to contact us at info@monvex.app.